Version 2.0 · valid from 30 September 2026
1. Provider and scope
These Terms and Conditions (“Terms”) apply to all coaching programmes booked via steffenschaffhausen.com. The provider is Steffen J. Schaffhausen, Ursprungstrasse 1B, 8044 Zurich, Switzerland, email steffen.schaffhausen@googlemail.com (“Provider”). Deviating terms of the client do not apply.
2. Who can book
The offer is directed at persons aged 18 or over and at businesses with residence or registered office in Switzerland or in a member state of the European Economic Area (EEA). The Provider may decline a booking without giving reasons; any amount already paid is then refunded in full.
“Consumer” means a client who books for purposes that are mainly outside their business or profession.
3. Services
The Provider offers individual one-to-one coaching in programmes. The coaching is delivered personally by the Provider in live sessions, usually by video call, or in person if agreed. The description of each programme at the time of booking defines the number and length of sessions, the period within which they are to be used (“validity period”) and any accompanying materials.
Accompanying materials (e.g. worksheets, notes, access to a member page) serve only to support the one-to-one coaching. They are available for the duration of the programme and are not sold separately.
4. Nature of coaching
Coaching supports the client in reflecting on and developing their own goals and solutions. It is not psychotherapy, medical or psychological treatment, and not legal, tax, financial or investment advice, and it does not replace such services. The client remains responsible for their own decisions and their implementation. A specific result is not owed.
The client confirms that they are not currently in need of therapeutic or medical treatment for the topic of the coaching, or will inform the Provider if this changes. If the Provider considers coaching to be unsuitable, he may end the programme in accordance with section 12.
5. Booking and contract
The presentation of programmes on the website is not a binding offer. By completing the checkout, the client submits a binding booking. The contract is concluded when the Provider confirms the booking by email, at the latest when the first session takes place. Where a free introductory call precedes the booking, it creates no obligation for either party.
6. Prices and payment
All prices are in Swiss francs (CHF) and are final prices. The Provider is not registered for value added tax; no VAT is charged.
Payment is processed by the payment service provider Stripe. The available payment methods are shown during checkout. The Provider does not receive or store any card details. Programmes are payable in advance, either in full or – where offered – in instalments. With instalments, the full programme price is owed; instalments are merely a payment facility. Currency conversion costs charged by the client’s bank are borne by the client.
If a payment fails and is not settled after a reminder, the Provider may postpone further sessions until payment has been received.
7. Ongoing coaching (subscription)
Where a programme is offered as ongoing coaching with monthly or yearly billing, it renews automatically for the same period and can be cancelled at any time, effective at the end of the current billing period, by email or via the customer portal linked in the confirmation email. Sessions not used by the end of a billing period expire unless the programme description provides otherwise. Price changes are announced at least 30 days in advance by email and apply from the next billing period; the client may cancel before then.
8. Scheduling, rescheduling and missed sessions
Session dates are agreed individually or booked via the scheduling link provided. The client can reschedule or cancel a session free of charge up to 24 hours before it starts. Sessions cancelled later or missed without notice count as used, unless the client was prevented by an emergency beyond their control.
If the client joins late, the session still ends at the scheduled time. If the Provider has to cancel or reschedule a session, a new date is offered; the session does not count as used.
Sessions must be used within the validity period. Unused sessions expire at its end without refund. If sessions could not take place for reasons attributable to the Provider, the validity period is extended accordingly.
9. Technology
For video sessions, the client provides a suitable device, internet connection and a quiet environment. The Provider names the video service used. If a session cannot take place or is significantly disrupted due to a technical problem on the Provider’s side, it is repeated free of charge.
10. Confidentiality and recordings
The Provider treats everything the client shares in the coaching as strictly confidential, also after the end of the programme. Exceptions apply only where disclosure is required by law or necessary to avert serious danger to life or health.
Sessions are not recorded, unless both parties expressly agree in advance. Such recordings are for the client’s personal use only.
11. Right of withdrawal for consumers
Consumers have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period is 14 days from the day the contract is concluded.
To exercise the right of withdrawal, the client informs the Provider (Steffen J. Schaffhausen, Ursprungstrasse 1B, 8044 Zurich, Switzerland, steffen.schaffhausen@googlemail.com) by a clear statement, e.g. by email. The model withdrawal form below may be used but is not required. Sending the withdrawal before the period expires is sufficient.
Consequences of withdrawal: The Provider refunds all payments received without undue delay and at the latest within 14 days of receiving the withdrawal, using the same means of payment, free of charge. If the client has requested that sessions begin during the withdrawal period, the client pays an amount proportionate to the services provided up to the withdrawal.
Early expiry: The right of withdrawal expires when the service has been fully performed, provided performance began at the client’s express request and the client acknowledged that the right of withdrawal is lost upon full performance.
12. Termination for good cause
Either party may end a programme at any time for good cause, in particular if a trusting coaching relationship is no longer possible or if coaching is unsuitable for the client’s situation. In that case, sessions already held are paid pro rata and the Provider refunds any amount paid for sessions not yet held. The mandatory right under Swiss law to terminate a mandate at any time (art. 404 of the Swiss Code of Obligations) remains reserved; unless the programme description provides otherwise, this also results in a pro-rata settlement.
13. Materials and rights of use
Materials provided remain the intellectual property of the Provider. The client may use them for their own personal purposes. It is not permitted to pass them on, publish or sell them, or to use them for training artificial intelligence.
14. Liability
The Provider is liable without limitation for damage caused intentionally or through gross negligence. Any further liability is excluded to the extent permitted by law, in particular for indirect or consequential damage and lost profits. Mandatory statutory liability, in particular for personal injury, remains unaffected.
15. Data protection
Personal data is processed in accordance with the Privacy Policy.
16. Changes to these Terms
The version valid at the time of booking applies. For ongoing coaching, changes are announced by email at least 30 days in advance and apply from the next billing period; the client may cancel before then.
17. Applicable law and jurisdiction
These Terms and all contracts under them are governed by Swiss law, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, this choice of law does not deprive them of the protection of the mandatory provisions of the law of the country of their habitual residence.
For businesses, the place of jurisdiction is Zurich, Switzerland. Consumers can bring proceedings at their place of residence or in Zurich; proceedings against consumers can only be brought at their place of residence.
18. Contact
Questions about these Terms or a booking: steffen.schaffhausen@googlemail.com
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To: Steffen J. Schaffhausen, Ursprungstrasse 1B, 8044 Zurich, Switzerland, steffen.schaffhausen@googlemail.com
I hereby give notice that I withdraw from my contract for the following service: ____________________
Booked on: ____________________
Name: ____________________
Address: ____________________
Date: ____________________
Signature (only if this form is sent on paper): ____________________